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Digital River apparently gets retailers to give them billing business. They operate offshore out of the Phillipines where they pay a third party company, Sutherland Global Services-- to access people's bank accounts and deduct money tagged as 'automatic renewals.' I...
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1.0
#1288497
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july 7 2018 found an over draft from a billing from them on my bank account. No one has ordered anything for a monthly re occuring charge. I tried several times to reach them. You can't get ahold of anyone there, much less get anywhere with their "contact us" email. It...
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1.0
I didn't like
  • Still no response
#1286877
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Digital River - UNCLEAR PAYMENT ON MY BDAY?

woke up to having to learn about a company that sneaks money and wont make it easy for its customers to contact them. why and how. back in 2011 a breach happened, i beileve its happened again.......{{redacted}}
#1285033
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Can't believe I let them do this TWICE. The first FREE SUBSCRIPTION was canceled YET Pay Pal had been billed. I received the refund quickly. Months later I decided on using the 2nd FREE TRIAL offer and I IMMEDIATELY went to the designated site and took OFF the 'Auto...
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1.0
#1279053
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Taken money from credit card 6 years after last transaction, Repeatedly ask for information I cannot have as I have not placed an order with them..... Do not answer emails just send same email asking for the same information, Despite being given the card transaction...
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1.0
#1209749
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Digital River - Who are you and why did you charge my card?

Who are they and why did a charge come from you? They want the lst four digits of my CC card # to obtain information - there are many websites about DR and unknown charges. Why is that? Are Scammers using the business to make these unauthorized charges? I don't know who they are or how to find out what the charge on my Cap One credit card is. I'm hoping you can shine light on my unknown charge to my cc and such. Thank you. {{Redacted}}
#1203217
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Digital River - Never got items ordered. Scammer

Ordered 32 GB Sandisk SD cards. Never got items. Dealing with customer service from India was not helpful. After several weeks of no help, filed Paypal claim and got money back. Scanmer
1.0
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
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#1186799
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I ordered a 1080 and after a week, the order was cancelled, because the billing address didn't match with the one in my card's statement. (I used PayPal ) The money in my account was locked down nonetheless, and couldn't be accessed for over a month. Within that time I...
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#1180982
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We ordered a product from Digital River in November 2017 that costs 218.35 and it did not do what we thought it did so we returned the item within their 30-day return policy. After waiting for 2 months and a repeating email from them that gave no help at all, it was...
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#1179291
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Canceled my wife's order of Nvidia cards because she used my credit card to make a limited quantity per customer purchase. I explained being a stay at home mom she used my card to make the purchase because she does't have income, which triggered it as being over the...
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Anonymous
Dawn

Just bought a wireless dongle from Amazon and put it in only to find out this morning a company cAlled digital river took £43 pounds from our account and who can't stop it , d...

h.kitchener
h.kitchener

"Racist?" You have a large chip on your shoulder that needs attending to.

2.1
I didn't like
  • Being horrible towards my family
#1167798
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