Product: Digital River Customer Care Clear all filters (5 of 5 reviews match)
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This nightmare started with 3 charges by Digital River on my credit card for Avast (anti-virus) program. After several emails and a phone call that problem was finally solved. However, the expected remedy where I paid for a 2 year licence turned into a bigger problem....
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1.0
Product
Digital River Customer Care
I didn't like
  • Total lack of customer service with no resonse given to emails
#1089745
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On May 8, I called Samsung to have the order returned.The representative stated that she is "happy to take the return" and that "a shipping label will be sent" to my e-mail "within a day or two". The label never came. On May 10, I called to ask for the label again. The...
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1.0
Product
Digital River Customer Care
I didn't like
  • Bad attitude
  • Confused employees
#1048687
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I have been trying to purchase ACDSee Ultimate Pack through Digital River for many months. Whenever I attempted to pay using a credit card or PayPal, the order was immediately cancelled, even though all information (e.g. the name and the billing address) was 100%...
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Product
Digital River Customer Care
I didn't like
  • Arbitrary order cancellation
  • No refund
#908385
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I was charged for DIGITAL RIVER Trend Micro $76.27, through an automatic renewal supposedly, which I never signed up for. I never sign up for automatic renewal payments for anything! I haven't used their Trend Micro for a least 1 1/2 yrs. when my original computer...
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Anonymous
Lea

They charged us for 74 bucks when we needed the money for something more impornant without any asking any authorization , ANYTHING.Seriously, we needed that money for prenatal...

Anonymous
andy

I downloaded Avast free Antivirus form Avast. Several months later I received a notification that my subscription was about to expire and would be auto renewed for $79UD odd. ...

Product
Digital River Customer Care
#829272
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Digital River Inc which runs the website for sales of software by Nuance. They have false advertising and poor customers service. I purchased Paperport 11 online as an upgrade to my paperport 9. It advertised it as being a downloadable item with an option to...
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Product
Digital River Customer Care
#266673
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